Your privacy matters to us at 92ro. This policy explains exactly what personal data we collect when you play, how we use it, who we share it with, and what control you have over it. We've written it in plain language so it's actually worth reading — not just a wall of legal text to scroll past.
Questions about your data? Contact support@92ro.app — we respond within 4 hours during PKT business hours.
Our Privacy Commitments
Before you get into the full policy, here are the three things that define how 92ro thinks about your personal information.
92ro does not gather data for the sake of it. We collect your personal information only when it's genuinely necessary — to operate your account, process PKR transactions, verify your identity, or comply with fraud prevention requirements. Nothing extra, nothing speculative.
Every piece of data 92ro holds about you is encrypted in transit and at rest. Access to player data within 92ro is restricted strictly to staff who need it to perform their role. We apply security standards consistently — not just to payment data, but to all personal information on the platform.
Your data belongs to you. 92ro gives you practical rights over your information — to access it, correct it, request deletion, and opt out of non-essential communications. These aren't just words; you can exercise each of these rights by contacting support@92ro.app and we'll act on your request promptly.
Your Rights
As a 92ro player, you have specific rights over the personal data we hold about you. Here's what each one means in practice.
92ro is an online gaming platform serving Pakistani players at 92ro.app. References to "92ro", "we", "us" or "our" in this Privacy Policy refer to the operator of the 92ro platform. When you create an account at 92ro, the platform operator becomes the data controller responsible for the personal information you provide.
This Privacy Policy applies to all personal data collected through your use of 92ro — whether via desktop browser, mobile browser, or any future 92ro application. It covers all platform services including sports betting (cricket, other sports), casino games, live dealer tables, poker, Aviator, and any promotional or VIP programme activity.
By registering at 92ro, you acknowledge that you have read and understood this Privacy Policy. If you have questions before registering, contact us at support@92ro.app before creating your account.
92ro collects personal data through three main channels: information you give us directly, information generated by your use of the platform, and information received from third-party services you use to transact with us.
Information you provide directly:
Information generated by platform use:
Information from third parties:
92ro never collects: sensitive health data, detailed financial data beyond what's needed for payment processing, social media account contents, or any biometric data. We also do not purchase or source data lists from brokers.
| Data Category | Why We Collect It | Legal Basis |
|---|---|---|
| Identity data Name, DOB, CNIC |
Account creation, age verification, withdrawal verification | Legal Obligation |
| Contact data Mobile, email |
Account access, support communications, security alerts | Contract |
| Payment data PKR transaction records |
Processing deposits, withdrawals, fraud prevention | Legal Obligation |
| Gaming activity Bets, games, results |
Service provision, dispute resolution, responsible gaming monitoring | Contract |
| Technical data IP, device, session logs |
Security, fraud detection, platform optimisation | Legitimate Interest |
| Communications Support history |
Quality assurance, dispute resolution, account history | Contract |
92ro uses your personal data for the following purposes only. We do not use personal data for any purpose that isn't listed here, and we don't sell personal data to third parties for their own use under any circumstances.
Running your account and delivering the service: Processing your registration, verifying your age and identity, accepting deposits and processing withdrawals in PKR, settling bets and game outcomes, maintaining your account history, and delivering customer support when you need it.
Security and fraud prevention: Monitoring login patterns to detect unauthorised account access, screening transactions for fraud signals, identifying and investigating suspected multi-accounting or bonus abuse, and protecting the integrity of the platform for all 92ro players.
Responsible gaming: Reviewing account activity for patterns that may indicate problem gambling behaviour, delivering responsible gaming tool prompts where relevant, processing self-exclusion and limit requests, and maintaining records of these settings as required.
Legal compliance: Retaining financial transaction records as required by applicable financial regulations, responding to lawful requests from authorities, and maintaining records needed for dispute resolution.
Platform improvement: Analysing aggregated, anonymised usage data to improve game offerings, payment processes, and the overall 92ro experience. This analysis is done on data that cannot identify you individually.
Marketing communications (with your consent): Sending you information about 92ro promotions, bonuses, and cricket betting events that may interest you. You can opt out of this at any time — see Section 9.
Because 92ro operates entirely in Pakistani Rupees and uses local payment rails — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard — payment data handling deserves specific explanation.
When you make a deposit via Easypaisa or JazzCash, your transaction is processed by the respective payment provider. 92ro receives a payment confirmation and a reference number. We do not receive or store your Easypaisa or JazzCash PIN. Your mobile wallet credentials remain entirely within the respective payment provider's system.
For bank IBFT transfers, 92ro receives your name, bank account number, and the transaction reference from the receiving bank. This information is stored securely and used only for deposit confirmation and withdrawal processing to the same account.
For card payments, card details are tokenised by the payment processor before reaching 92ro systems. 92ro stores only the tokenised card reference, not the full card number, expiry date, or CVV. This is standard industry practice and means that even in the event of a 92ro system breach, your full card data would not be exposed.
PKR transaction records are retained by 92ro for a minimum period as required by applicable financial regulations. They cannot be deleted on request during this period, though all other personal data can be.
Important: 92ro will never ask for your Easypaisa PIN, JazzCash PIN, or bank internet banking password. Any request for these credentials — by email, chat, phone or any other channel — should be treated as fraudulent and reported immediately.
92ro uses cookies and similar local storage technologies on the platform. Here is what they do and which ones are essential versus optional.
Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure your bet slip persists while you're navigating between pages. You cannot opt out of essential cookies while using 92ro — disabling them will prevent the platform from working correctly.
Analytics cookies: 92ro uses aggregated, anonymised analytics data to understand how players navigate the platform — which pages are visited most, where players drop off, which features are used. This helps us improve the platform. Analytics data is processed in a form that does not identify individual players.
Security cookies: Session tokens, CSRF protection tokens, and fraud detection signals are stored in cookies. These exist solely to protect your account and the platform's integrity.
What 92ro does not use: Third-party advertising cookies, social media tracking pixels, or any cookies that track your behaviour across other websites. 92ro does not use cross-site tracking of any kind.
Most browsers allow you to manage cookie settings directly. However, blocking essential cookies will affect your ability to use 92ro. If you have questions about specific cookies in use, contact support@92ro.app.
92ro shares your personal data only with third parties who need it to deliver services that are essential to running your account. We do not sell personal data. We do not share data with advertisers. Every third party that receives data from 92ro is bound by a data processing agreement that restricts how they can use it.
Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, and card processors receive the minimum data needed to complete your transactions — typically your name, amount, and a reference. They cannot use this data for any purpose beyond processing your payment.
Identity verification providers: Where 92ro uses a third-party verification service to confirm your identity or age at withdrawal, your identity document details are shared with that provider for the purpose of verification only. Verification providers are prohibited from storing your document data after the check is complete.
Fraud prevention services: 92ro uses industry-standard fraud screening tools that may process your IP address, device fingerprint, and transaction patterns to identify fraudulent behaviour. This protects all players on the platform.
Legal authorities: 92ro will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when we have a genuine belief that disclosure is necessary to prevent fraud, money laundering, or harm to a person.
What we never do: We do not share your data with data brokers, marketing companies, sports data aggregators, or any party for commercial purposes unrelated to running your 92ro account.
92ro keeps your personal data only for as long as it is needed for the purpose it was collected, or as long as required by applicable law.
When the retention period for any category of data expires, 92ro deletes or anonymises it. Anonymised data — data that cannot be linked back to you personally — may be retained for aggregate analysis indefinitely.
92ro applies technical and organisational security measures appropriate to the nature of the data we hold and the risks involved in processing it. Key measures include:
No system is entirely immune to breach, and 92ro cannot offer an absolute guarantee of security. In the event of a data breach that poses a significant risk to affected players, 92ro will notify impacted players promptly and take immediate remediation action.
You also have a role in security: use a strong, unique password for your 92ro account, enable any two-factor authentication option available, and never share your credentials with anyone.
If you have opted in to marketing communications from 92ro, we may send you emails or SMS messages about promotions, cricket betting events, PSL season offers, new game launches, and other 92ro news that may interest you.
Opting out: You can stop receiving marketing communications at any time. Every marketing email from 92ro includes an unsubscribe link that works with a single click — no login required, no form to fill. For SMS, reply STOP to any 92ro marketing message. You can also update your communication preferences from within your account settings, or email support@92ro.app with "Unsubscribe" in the subject line.
Opting out of marketing communications does not affect service communications — 92ro will still send you transactional messages that are essential to your account, such as deposit confirmations, withdrawal notifications, verification requests, and security alerts. These cannot be opted out of while your account is active.
92ro does not share your contact details with third parties for their own marketing purposes. Any 92ro promotional communication comes from 92ro itself, not from a third party using data they obtained from us.
92ro processes some of your account data specifically for responsible gaming purposes. This is one area where data processing is genuinely in your interest — not just a legal formality.
92ro monitors account activity for patterns that may indicate problem gambling — for example, escalating deposit frequency, extended continuous play sessions, or rapid re-deposits immediately following withdrawals. When these patterns are detected, 92ro may proactively reach out to check in. This is done by the support team, not by an automated marketing system.
Your responsible gaming settings — deposit limits, loss limits, session reminders, self-exclusion status — are stored as part of your account record. This data is used solely to enforce the settings you have chosen and to prevent circumvention (for example, a self-excluded player cannot simply create a new account and start fresh without 92ro being able to identify the link).
Responsible gaming records are not shared with third parties except where legally required. They are not used for marketing purposes — a player who has set a deposit limit does not receive emails pushing them to increase it.
Full details of the responsible gaming tools available at 92ro are on the Responsible Gaming page.
92ro is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account belongs to a person under 18, the account is closed immediately, any balance is voided, and all personal data associated with the account is deleted to the extent possible under applicable retention requirements.
If you are a parent or guardian and believe that a minor has created a 92ro account, please contact support@92ro.app immediately. We will investigate and take action without delay.
To exercise any of the data rights described in the summary section above, contact 92ro at support@92ro.app with the subject line corresponding to your request — for example: "Data Access Request", "Data Deletion Request", or "Marketing Opt-Out".
Provide your registered name, mobile number, and a brief description of what you're requesting. 92ro will verify your identity before acting on any data request to ensure we're dealing with the genuine account holder.
Response timelines:
Where a request cannot be fulfilled — for example, a deletion request for data that must be retained for legal reasons — 92ro will explain the reason clearly in writing.
92ro may update this Privacy Policy from time to time. When material changes are made — changes that affect how your data is used or your rights — 92ro will notify registered players at least 14 days before the changes take effect, via email to your registered address or a prominent in-app notice.
Minor changes such as clarifications, formatting updates, or corrections that don't affect the substance of how data is handled may be made without advance notice. The "Last Updated" date at the top of this page reflects when any change was most recently made.
If you continue using 92ro after a privacy policy update takes effect, you are considered to have accepted the updated policy. If you do not accept the updated terms, you may close your account and withdraw your balance before the effective date.
This Privacy Policy was last updated in January 2025. 92ro recommends reviewing it periodically even if you don't receive a notification — the "Last Updated" date will show you when it was most recently revised.
For any question about this Privacy Policy, a request to exercise your data rights, or a complaint about how 92ro has handled your personal information, contact us using the details below:
If you have submitted a privacy complaint and feel it has not been resolved satisfactorily after going through 92ro support, you may escalate it as a formal complaint by emailing support@92ro.app with the subject line "Formal Privacy Complaint". Formal complaints are acknowledged within 24 hours and resolved within 10 business days wherever possible.
92ro takes privacy complaints seriously. Every formal complaint is reviewed by a senior member of the team — not handled by a first-line support agent working from a script.
Register at 92ro, deposit PKR via Easypaisa or JazzCash, and enjoy cricket betting, Andar Bahar, Roulette, Poker and Aviator — with the confidence that your personal data is handled responsibly and securely.
18+ only · PKR transactions · Data encrypted end-to-end